Privacy Policy

This privacy policy explains how personal information is collected, used and shared when you visit roofers-near-me.org, request roofing quotes or contact us.

The roofers-near-me.org quote-matching service is provided by Leads Do Work Ltd. References in this policy to "we", "us" or "our" mean Leads Do Work Ltd.

For questions about this privacy policy, the way we use your personal information or your data protection rights, please contact Leads Do Work Ltd through its website at leads.work.

About Our Quote-Matching Service

roofers-near-me.org helps homeowners, landlords, property buyers and property managers find independent roofing contractors who may be interested in providing a quotation for roofing work.

When you submit a quote request, we use the information you provide to identify contractors who may be suitable for the type of work and location you have entered. We may then share your enquiry with one or more relevant contractors so they can contact you directly.

Our role is to introduce you to independent contractors. We do not normally carry out the roofing work ourselves, supervise the project or enter into the contract for work. Any agreement you make for a survey, installation, repair or other service will be directly between you and the contractor you appoint.

Information We Collect

The information we collect depends on how you use the website and the details you choose to provide.

Information provided with a quote request

When you request roofing quotes, we may collect:

• Your name.
• Your email address.
• Your telephone or mobile number.
• Your postcode and property address.
• The type of property concerned.
• Whether you own, rent, manage or are buying the property.
• Details of the roofing work or problem you have noticed.
• The type of repair, replacement or installation you require.
• Your preferred timescale for the work.
• Photographs or documents you choose to upload.
• Any other information you include in the enquiry.

Please avoid including unnecessary sensitive personal information in your description or uploaded files.

Information collected when you contact us

If you contact us by telephone, email, online form, text message or another channel, we may retain:

• Your contact details.
• The date and time of the communication.
• The content of your message.
• Notes made by our customer service team.
• Information about your enquiry or complaint.

Telephone calls to or from Leads Do Work Ltd may be recorded or monitored for quality, training, fraud prevention and dispute-resolution purposes.

Information collected automatically

When you use the website, we may automatically collect technical and usage information, including:

• Your Internet Protocol address.
• Your browser type and version.
• Your device type and operating system.
• The pages you visit.
• The date, time and length of your visit.
• The website, advertisement or search result that referred you to us.
• Information about how you use the quote form.
• Cookie identifiers and similar technical information.

Information received from other sources

We may receive your information through another website, advertising platform, social media form, affiliate, publisher or business partner where you have requested roofing quotes or asked to be contacted.

Where another organisation collects your details before passing them to us, it should provide its own privacy information explaining how your data will be used.

How We Use Your Information

We may use your personal information to:

• Process your request for roofing quotes.
• Identify contractors who provide the service you require.
• Match your enquiry according to the work type, location and contractor availability.
• Share your enquiry with suitable independent contractors.
• Contact you to confirm or clarify the details of your request.
• Help contractors contact you about a survey or quotation.
• Provide customer service and respond to questions or complaints.
• Check whether contractors have responded to your enquiry.
• Invite you to review the service or a contractor.
• Prevent fraud, misuse and unauthorised access.
• Maintain records of enquiries, introductions and communications.
• Improve our websites, forms, matching systems and services.
• Measure the performance of our advertising and marketing campaigns.
• Comply with legal, regulatory, tax, accounting and reporting duties.
• Establish, exercise or defend legal claims.

How We Match Your Enquiry

Our technology may automatically assess the information you submit, including your postcode, property type and the roofing work required.

This information may be compared with contractor service areas, selected trades, availability and account settings. The system can then identify which contractors may be suitable to receive the enquiry.

This automated matching helps us process enquiries efficiently. It does not decide whether you may obtain roofing services, and you remain free to accept or reject any quotation.

Who We Share Your Information With

Roofing contractors

To provide the quote-matching service, we may share your enquiry with one or more independent roofing contractors who appear relevant to your location and requested work.

The information shared may include your:

• Name.
• Telephone number.
• Email address.
• Address or postcode.
• Property details.
• Description of the work required.
• Preferred timescale.
• Uploaded photographs or supporting information.

Contractors may contact you by telephone, email or text message to discuss the enquiry, arrange an inspection or provide a quotation.

Each contractor receiving your personal information will normally act as an independent data controller. This means the contractor is responsible for its own use, storage and protection of your data after receiving it.

If you provide further information directly to a contractor or appoint that contractor, the use of your information will also be governed by the contractor's own privacy policy. You should contact the contractor directly if you wish to exercise your rights regarding information held in its own systems.

Companies providing services to us

We may share personal information with trusted suppliers that help us operate the website and quote service, including providers of:

• Website hosting and cloud storage.
• Email, telephone and text-message services.
• Customer relationship management systems.
• Analytics and website-performance tools.
• Security, fraud prevention and technical support.
• Customer service and communication systems.
• Data backup and disaster recovery.
• Professional legal, accounting and compliance services.

These organisations may process information on our behalf and are required to handle it according to their contracts and applicable data protection law.

Advertising and analytics providers

Subject to your cookie choices and where required by law, information about your use of the website may be shared with analytics and advertising providers. This may include Google, Meta and other platforms used to measure website traffic or advertising performance.

These providers may use cookies or similar technologies. More information should be available through the cookie settings displayed on the website.

Legal and business disclosures

We may also disclose information:

• Where required by law, a court or regulatory authority.
• To investigate fraud, security incidents or misuse of our services.
• To protect our rights, property, users or contractors.
• In connection with a sale, merger, restructuring or transfer of all or part of our business.
• To establish, exercise or defend legal claims.

We Do Not Sell Your Details for Unrelated Marketing

We do not sell, rent or trade the personal information submitted with a roofing quote request to unrelated organisations for their own marketing without an appropriate lawful basis.

Sharing your enquiry with relevant contractors is an essential part of the quote service you have requested. This is different from selling your information for unrelated marketing.

Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for using personal information. The bases we may rely on include:

Taking steps at your request or performing a contract

We use this basis where processing is necessary to provide the quote-matching service you have requested, including receiving your enquiry, matching it with contractors and helping those contractors contact you.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights. These interests may include:

• Operating and improving the quote service.
• Managing our relationship with users and contractors.
• Checking the quality and effectiveness of introductions.
• Preventing fraud and protecting the security of our systems.
• Understanding how our website is used.
• Handling complaints and resolving disputes.
• Promoting similar services where permitted by law.

Consent

We may rely on your consent for certain marketing communications, non-essential cookies or other processing where consent is legally required. You may withdraw your consent at any time.

Legal obligation

We may process personal information where necessary to comply with a legal or regulatory requirement.

Contacting You About Your Enquiry

After you submit an enquiry, Leads Do Work Ltd and relevant contractors may contact you to help process your request and provide quotations.

Contact may be made by:

• Telephone.
• Automated telephone call.
• Text message or SMS.
• Email.

These communications relate to the roofing service you requested and may include confirming your details, arranging an inspection, providing a quotation or checking the progress of the enquiry.

Marketing Communications

We may occasionally contact you about similar home improvement services where we have your consent or where applicable marketing law allows us to do so.

You can stop receiving marketing messages from Leads Do Work Ltd by:

• Using the unsubscribe link in an email.
• Following the opt-out instructions in a text message.
• Contacting Leads Do Work Ltd through leads.work.

Opting out of marketing will not stop service messages that are necessary to process an active enquiry.

Contractors are independent organisations. If you wish to stop communications from a particular contractor, you should also contact that contractor directly.

Uploaded Photographs and Documents

You may have the option to upload photographs or other information showing the roofing problem. These files may be shared with relevant contractors to help them understand your enquiry.

By uploading a file, you confirm that:

• You are entitled to share it.
• It does not unlawfully contain another person's private information.
• It may be used and shared as reasonably necessary to operate the quote service.

Uploaded files may remain in backups, audit records and contractor systems for a reasonable period after the enquiry has ended.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, measure performance and understand how visitors use the service.

Cookies used on the website may include:

• Strictly necessary cookies – required for essential website and form functions.
• Preference cookies – used to remember choices and settings.
• Analytics cookies – used to understand website traffic and user behaviour.
• Advertising cookies – used to measure advertising and, where permitted, deliver more relevant advertising.

Non-essential cookies should only be used where permitted by applicable law and in accordance with the choices available through the website's cookie banner or settings.

You can also control cookies through your browser. Blocking some cookies may affect the way the website or quote form works.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time information is retained may depend on:

• How long it is needed to provide and administer the quote service.
• Whether the enquiry remains active.
• Whether you continue to interact with us.
• Customer service, complaint or dispute requirements.
• Fraud prevention and system security.
• Legal, regulatory, tax, accounting and audit obligations.
• The need to establish, exercise or defend legal claims.

Some information may be retained for longer where there is a legal, compliance, security or dispute-resolution reason to do so.

Contractors receiving your enquiry will apply their own retention policies to the copies of your information held in their systems.

International Transfers

Some of the technology and service providers used to operate our websites may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by UK data protection law. These may include using an adequacy regulation, approved contractual safeguards or another lawful transfer mechanism.

How We Protect Your Information

We use reasonable technical and organisational measures designed to protect personal information from loss, misuse, alteration, unauthorised access or disclosure.

These measures may include encrypted website connections, access controls, monitoring, backups and security procedures. However, no internet service or storage system can be guaranteed to be completely secure.

If you believe your personal information may have been compromised, please contact Leads Do Work Ltd through leads.work.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your personal information where there is no lawful reason for us to continue using it.
• Request restriction of the way your information is processed.
• Object to processing based on legitimate interests.
• Object to direct marketing at any time.
• Request data portability in certain circumstances.
• Withdraw consent where processing is based on consent.
• Ask for information about automated processing where applicable.
• Complain to the Information Commissioner's Office.

These rights are not absolute, and there may be circumstances in which we are legally permitted or required to retain or continue processing some information.

We may ask for information to confirm your identity before responding to a request. This helps prevent personal information from being disclosed to someone who is not entitled to receive it.

We normally aim to respond to a valid data protection request within one month. More time may be required for particularly complex requests, in which case we will explain the reason for the delay.

To exercise any of these rights, please contact Leads Do Work Ltd through leads.work.

Complaints

Please contact Leads Do Work Ltd first if you have concerns about the way your personal information has been handled. You can find the appropriate contact options at leads.work.

You also have the right to complain to the UK Information Commissioner's Office. Information about making a complaint is available on the Information Commissioner's Office website.

Links to Other Websites

This website may contain links to contractor websites, social media platforms or other third-party services. We are not responsible for the content, security or privacy practices of websites operated by other organisations.

You should read the privacy policy of any external website before providing personal information to it.

Children's Information

This quote service is intended for adults seeking services for a property. It is not intended for children, and we do not knowingly collect personal information from anyone under the age of 18.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to the website, our services, technology or legal requirements.

The latest version will be published on this page, and the date at the top will show when it was last updated.

Contact Leads Do Work Ltd

For privacy questions, complaints or requests concerning your personal information, please visit leads.work and use the contact details or contact options provided there.

Last updated: 10 July 2026